If you are experiencing technical issue with RLDB + Monitor and your Instructor has confirmed that the Exam is setup correctly and that other students have already successfully taken the exam via the Respondus LockDown Browser application, please follow these instructions:

Follow the Taking an Assessment instructions from the RLDB Student Quick Start Guide in the previous page.

Make sure you close out all other computer programs and applications that may still be open before launching the Respondus LockDown Browser App to take your Canvas quiz.

Troubleshooting

If you're experiencing technical issues and are not able to launch the RLDB app, first make sure you meet the System Requirements.
If your computer meets the System Requirements, and you are still experiencing technical issues, seek Technical Support.

Technical Support

Several resources are available if you encounter problems with LockDown Browser:

The Windows and Mac versions of LockDown Browser have a "Help Center" button located on the toolbar. Use the "System & Network Check" to troubleshoot issues. If an exam requires you to use a webcam, also run the "Webcam Check" from this area

Initiate a "Live Chat" with a Respondus agent for Respondus Monitor
24/7 "Live Chat" Student Support ---Most technical issues are encountered during the pre-exam “Startup-Sequence” of Respondus Monitor – which is where the webcam/microphone check occurs. There is already a powerful “It’s not working” feature in Respondus Monitor that helps students find the right solution. But if you are unable to solve the issue by the last step, a “Chat now” prompt appears. The live chat functionality can also be accessed through the “Help Center” in Respondus Monitor.
Contact the Help Desk via email helpdesk@fgcu.edu or by phone 239-590-1188. Make sure to run the "System & Network Check" and the "Webcam Check" before you contact them. You may have to forward the results of these checks at the time of opening a ticket.
Respondus has a Knowledge Base available from support.respondus.com. Select the "Knowledge Base" link and then select "Respondus LockDown Browser" as the product. If your problem is with a webcam, select "Respondus Monitor" as your product
If you're still unable to resolve a technical issue with LockDown Browser, go to support.respondus.com and select "Submit a Ticket". Provide detailed information about your problem and what steps you took to resolve it.